Refund & Cancellation Policy

1. 100% Free Core Educational Service

PepPlotter provides its core reconstitution calculator, visual syringe drawer, and pharmacokinetic elimination curves completely free of charge as a public health harm-reduction service. You are never billed or charged to use the interactive calculator.

2. Digital Products & Future Premium Services

If you purchase any digital service, protocol export upgrade, or premium research report through PepPlotter:

• 14-Day Money-Back Guarantee: We offer a hassle-free 14-day refund policy for all digital add-ons if you are unsatisfied with the service or encountered technical errors.
• Immediate Cancellation: Any recurring memberships or subscriptions can be canceled at any time with a single click from your account dashboard or by emailing our support desk.

3. Requesting a Refund

To request a refund or raise a billing question, contact our customer support team at support@pepplotter.com. Please include your order confirmation number. All eligible refund requests are processed within 2–5 business days to your original payment method.

4. Third-Party Physical Supplies

PepPlotter may provide educational links to laboratory supplies (such as sterile bacteriostatic water, needles, or alcohol wipes) fulfilled by certified third-party vendors. Any returns, replacements, or refunds for physical supplies must be handled directly through the merchant where the order was placed in accordance with their respective return policies.